Delivery and Refund Terms

Last Updated: 13 July 2026

This document sets out the conditions for the performance of, and refunds for, the services offered by SIRADAKİ ŞARKI YAZILIM VE TEKNOLOJİ LİMİTED ŞİRKETİ (the "Platform") through www.siradakisarki.com.

1. Delivery

1.1 The service is digital. Services purchased through the Platform are provided electronically; there is no physical product delivery. Accordingly, there are no shipping fees, delivery times or delivery addresses.

1.2 Performance is immediate.

1.3 Following payment confirmation, the confirmation notice and the invoice are sent to the e-mail address provided by the Buyer.

2. Refund Conditions

Because the service is performed immediately in electronic form, there is no right of withdrawal (Distance Contracts Regulation, art. 15/1-ğ). Nevertheless, where the service has not been performed at all or has not been performed properly, the amount paid is refunded in full in the following cases:

2.1 Song request — cases where a refund is made

• The request is rejected by the venue
• The song cannot be played because the venue's session has ended
• The request cannot be queued because of a technical fault
• Duplicate payment is taken for the same request

2.2 Cases where no refund is made

• The song has been queued and played (the service has been performed)
• The Buyer changed their mind or left the venue
• The song was played but was not liked

2.3 Subscription and membership

• Venue subscription: May be cancelled during the period; cancellation takes effect at the end of the current period. No partial refund is made for a period that has begun. The subscription does not renew automatically.
• Premium membership: If the service has not been used at all, a refund may be requested within 14 days of purchase. No partial refund is made for memberships that have been used.

3. Refund Process

3.1 Request. Refund requests are sent to finans@siradakisarki.com together with the order details (date, amount, transaction number). The in-app support channel may also be used.

3.2 Review. Requests are reviewed within 3 business days at the latest and the outcome is communicated to the Buyer.

3.3 Repayment. Approved refunds are made to the card used for payment, through the payment institution (iyzico). Depending on banking processes, the amount is credited to the card within 14 days at the latest. Posting times originating from the bank are outside the Platform's control.

3.4 The refunded amount is the full amount collected; no transaction fee is deducted from the Buyer.

4. Automatic Refunds

Requests that are rejected by the venue, or that cannot be played because the session has closed, are placed into the refund process by the system without any separate request being needed, and the Buyer is notified.

5. Contact

In the event of a dispute, the Consumer Arbitration Committees and Consumer Courts of Türkiye have jurisdiction.

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*This is an English translation provided for convenience. The Turkish text ("Teslimat ve İade Şartları") is the binding version, and prevails in the event of any discrepancy.*